Privacy notice
How we handle your information
Havna AI is a trading name of Vending Blue Pty Ltd (ABN TODO: confirm ABN), based in Queensland, Australia ("we", "us"). This notice explains how we collect, use, store and disclose your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: TODO: date before publishing
What we collect
When you book a free Quick Win call, we collect:
- your name, mobile number and email address;
- your business type and, if you choose to tell us, the one job you'd like gone;
- the date and time of your call, and any changes or cancellations;
- technical information needed to keep the booking system secure, such as a one-way scrambled (hashed) version of your IP address, the result of an automated bot check, and records of rejected or suspicious requests.
If you email us or talk with us on a call, we may also keep notes of what you tell us about your business.
Why we collect it
- to book, confirm and run your Quick Win call, and send your calendar invitation and Google Meet link;
- to confirm your mobile number with a one-time code, and send booking texts (a confirmation, and reminders about 24 hours and 1 hour before your call, each with a link to change or cancel);
- to prepare for the call and follow up about the job you raised;
- to protect the booking system from spam, fake bookings and misuse.
Booking texts are factual service messages only. We won't send you marketing texts or emails unless you separately agree to them, and you can opt out of any marketing at any time.
If you don't give us your name, mobile and email we can't book a call for you, but you can always email us at hello@havnaai.com to arrange a time another way.
Who we share it with
We don't sell your personal information. We use these service providers to run the booking system, and they handle your information on our behalf:
- Google (Google Workspace, Calendar and Meet): your booking is stored in our calendar and Google sends your invitation. Google may store data in the United States and other countries.
- Mobile Message (Australian SMS provider): sends your verification code and booking texts to your mobile.
- Notion (Notion Labs, Inc.): we keep a record of your enquiry and booking in our customer notes. Notion stores data in the United States.
- Cloudflare (Cloudflare, Inc.): hosts this website and booking system, stores booking records, and runs the Turnstile bot check. Cloudflare operates data centres in Australia and overseas, including the United States.
Because some of these providers store information overseas (mainly the United States), your information may be disclosed outside Australia. We choose reputable providers and take reasonable steps to make sure they protect it. We may also disclose information where the law requires it.
How we keep it safe and how long we keep it
Access is limited to us and the providers above. Verification codes are stored only in scrambled form and expire after 5 minutes. Security records are deleted automatically within about 30 days. We keep booking and enquiry records only as long as we need them for the purposes above or as required by law, then delete or de-identify them.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing hello@havnaai.com. We'll respond within 30 days. There's no charge for asking.
Complaints
If you're concerned about how we've handled your information, please email hello@havnaai.com first and we'll try to resolve it within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact
Havna AI (Vending Blue Pty Ltd)
Email: hello@havnaai.com
Queensland, Australia